Shipping & FAQ's
Hey Canada! Or should I say Eh, Canada...
While we would love to be able to offer free shipping we hope you understand that would not be possible when offering our masks at the low price of $5.00 each. What we can offer you is that same low shipping rate no matter how many you order.
WHERE DO ORDERS SHIP FROM? All orders ship from our Sylvan Lake, Alberta Warehouse
HOW LONG DOES IT TAKE TO SHIP ORDER? Our team is super fast, with orders leaving same or the "next business day."
HOW LONG DOES IT TAKE TO RECEIVE ORDER? On our flat rate shipping all orders go via standard Canada Post lettermail so that depends on where you are located. If you want expedited faster shipping choose that option on check out.
SIZING: We ask everyone's understanding when it comes to sizing. Imagine how many beautiful faces there are out there- tall, short, thin, round, youth, male, female, age, height, I want mine tight, I want mine loose... We have worked hard to design one common size that has worked over the last 15 months for the mass majority of our customers. It would be impossible for us to guarantee sizing but know we have done our very best and due to our repeat business, our Facebook comments + reviews + our continued growth we think we have been successful in a universal size that does fit most.
WHAT IS THE SIZE OF THE ADULT MASK, IN INCHES? They are approx. 8 inches across by 5 in the middle when folded (5.5-6 inches when on the face). Kids are approx. 7.5 across by 4.75 in the middle (5-5.5 when on the face) Both be made bigger or smaller using the adjustable ear straps.
HOW OFTEN DO YOU GET NEW PATTERNS? Patterns are coming + going constantly, we recommend watching weekly to see what is new.
MADE IN CHINA? We have been transparent in that we are the designers. We have chosen everything about our high quality masks, including the perks and most of the patterns belong exclusively to us. We then have them made for us in China as we would not be able to offer for that low $5.00 price otherwise. We are no less an Alberta company that has designers, order packers, rent a warehouse and pay taxes to help the economy like the thousands of other amazing Canadian retailers that do the same. And we give back to mental health, in our community and in our country. A business that started with supplying schools that do not have the budget for 100% made in Canada masks has turned into us supplying customers with high quality masks and at an amazing low price. We respect and acknowledge we are not for everyone, if you can afford or only want made in Canada masks we think that is amazing. We have the same wish for everyone; stay happy. healthy. safe.
COLORS: All of our creative are the actual masks with understanding that we do our best for fair representation of color shades. Customers have shown they love our unique designs but we do not guarantee colors if you have certain shade expectations for matching uniforms or outfits as it is unlikely ours will match exactly. We would encourage you to purchase 1 first, to ensure you are happy as our masks are final sale due to hygienic reasons.
DO YOU MANUFACTURE SPECIAL OR EXCLUSIVE PATTERNS? Yes we do. We can do almost any pattern, just let us know your theme. Minimum order of 300 or more masks + 3-4 week lead time.